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Spingranny Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Spingranny Casino services. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these Terms, together with any other rules or notices displayed on the website.
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1. About these Terms
These Terms & Conditions form an agreement between you and Spingranny Casino in relation to your use of the website, your player account and the services made available through the website. They apply to all visitors, registered players and other users. Game rules, promotion terms, payment information, privacy information and responsible gambling guidance may also apply to particular services.
In this review
You should read all information that applies to a product or service before using it. If a specific game rule or promotion term conflicts with these Terms, the specific rule may apply to that game or promotion to the extent of the conflict. Any terms that apply to a particular offer will be displayed or made available before you take part.
If you do not agree with these Terms, you must not use the website or open an account. We may update these Terms from time to time. Changes will apply from the date they are published on the website, unless a different date is stated. You should check this page regularly. Continuing to use the website after an update means that you accept the revised Terms.
Your legal rights
Nothing in these Terms is intended to exclude, restrict or replace any rights or protections that cannot lawfully be excluded under applicable Australian law. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply as far as legally permitted.
2. Eligibility and player accounts
You must be at least 18 years old to use Spingranny Casino. You must also be legally permitted to access and use online gambling services in the place where you are located. We may ask you to confirm your age, identity, location or eligibility before allowing you to use some or all services.
- Provide information that is accurate, complete and current when registering an account.
- Update your information when it changes or when we reasonably request confirmation.
- Keep your username, password and other account security information confidential.
- Use only your own account and payment method, unless an arrangement is expressly permitted.
- Notify us through the available support channel if you suspect that someone else has accessed your account.
- Use the website only for lawful purposes and in accordance with these Terms.
You must not create an account for another person, allow another person to use your account or hold more than one account unless expressly allowed under the applicable rules. You are responsible for activity carried out through your account where you have failed to take reasonable steps to protect your login information.
We may carry out customer verification, including checks relating to age, identity, location, payment methods and responsible gambling. You must provide requested documents or information within a reasonable period. If information cannot be verified, we may restrict, suspend or close the account in accordance with applicable law.
Prohibited use
You must not use the website for fraud, money laundering, cheating, collusion, account sharing, market manipulation, automated play, exploitation of errors or any other unlawful or abusive activity. You must not interfere with the website, introduce malicious code, bypass security controls or use software intended to obtain an unfair advantage.
3. Deposits, play and withdrawals
You may deposit funds only through payment methods that are made available on the website and that you are authorised to use. You confirm that the funds used are yours, are obtained lawfully and are not connected with unlawful activity. Deposits are intended for use on the website and are not a form of credit.
Before making a deposit, check the amount, currency and payment details carefully. You should not deposit more than you can afford to lose. A deposit may be subject to checks by the payment provider, and a transaction may be delayed, declined or reversed for reasons outside our control. Any fees or charges applied by a bank, card issuer or payment provider may be your responsibility.
Games are played by selecting an available game, confirming your stake and following the relevant game rules. You are responsible for checking your stake and any other details before confirming play. Once a game has been confirmed, it may not be possible to cancel or reverse the transaction.
Withdrawal requests may be subject to account verification, payment checks, game rules and any applicable transaction requirements. We may return funds using an appropriate payment method or ask for further information before processing a request. Processing time can vary depending on verification, payment providers and circumstances outside our control. No particular processing time is promised unless expressly stated for a specific service.
If we identify a payment error, technical error or other clear mistake, we may correct the account balance and take reasonable steps to reverse or cancel affected transactions. If funds are credited to your account in error, you must not use them and must notify us through the available support channel.
Game results and technical issues
Game outcomes are determined by the systems used for the relevant service and the applicable game rules. If a game is interrupted by a technical problem, the result may be reviewed and resolved in accordance with the relevant rules and applicable law. We are not responsible for interruptions caused by your device, internet connection, telecommunications provider or other events outside our reasonable control.
4. Promotions and responsible gambling
Promotions, bonuses, tournaments and other offers may be subject to separate terms. Those terms may include eligibility requirements, claim instructions, expiry dates, wagering or play requirements, game restrictions, maximum conversion rules and withdrawal conditions. You should read the complete terms of an offer before accepting it.
Unless the relevant offer says otherwise, a promotion is limited to one eligible player, household, device or payment method. We may refuse, withdraw or amend an offer where there is evidence of misuse, error, fraud, duplicate accounts or conduct that is inconsistent with the offer terms. Promotional funds and related winnings may be removed if the applicable requirements are not met.
Play within your limits
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and stop when that budget has been reached. Never chase losses, borrow money to gamble or play when you are upset, tired or affected by alcohol or other substances.
- Use any account, deposit or session limits made available through the website.
- Take a break or request a self-exclusion period if gambling is becoming difficult to control.
- Ask for assistance through the responsible gambling information or support options available on the website.
- Seek independent professional or financial support if gambling is affecting your wellbeing, relationships or finances.
- Keep gambling separate from essential household spending and other financial commitments.
A self-exclusion or account closure request is intended to help you stop gambling. You must not try to open another account or use another person's account during a self-exclusion period. We may take reasonable steps to prevent access where we are able to identify a linked account, but you remain responsible for providing truthful information and following the requested process.
5. Suspension, privacy and general conditions
Suspension or closure
We may restrict, suspend or close an account where we reasonably believe that you have breached these Terms, provided inaccurate information, failed verification, misused a promotion, engaged in prohibited conduct, created a security risk or used the services in a way that may be unlawful or harmful. We may also suspend services for maintenance, security, technical reasons or other operational circumstances.
Where an account is closed, we will deal with any remaining balance in accordance with applicable law, these Terms and the circumstances leading to the closure. Funds connected with fraud, unlawful activity, payment reversals or a breach of these Terms may be withheld or reviewed where legally permitted. You remain responsible for obligations that arose before closure.
Privacy and website content
Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be used for account administration, identity and payment checks, security, responsible gambling, customer support, legal obligations and service improvement. You should review the Privacy Policy to understand how information is collected, used and disclosed.
Website content is provided for general information and may change without notice. We aim to keep information accurate, but we do not guarantee that every page will always be complete, current or free from technical errors. You are responsible for ensuring that your device, software and internet connection are suitable for accessing the website.
Intellectual property
The website, including its text, graphics, logos, software, design and other content, is protected by intellectual property rights. You may use the website for personal, non-commercial purposes in accordance with these Terms. You must not copy, reproduce, modify, distribute, publish, sell or exploit website content without appropriate permission.
Complaints and applicable law
If you have a question or complaint, please use the support or complaints process made available on the website. Provide enough information for the matter to be identified, including relevant account or transaction details where appropriate. We may ask for further information so that the matter can be reviewed fairly.
These Terms are to be read with the laws and consumer protections that apply to your use of the services in Australia. Any dispute should first be raised through the available complaints process. Nothing in these Terms prevents you from exercising a right or using a remedy that is available to you under mandatory law.
