Privacy Policy

This Privacy Policy explains how Spingranny Casino may handle personal information when you visit the website, create or use an account, contact support, make transactions or use services available through the site. It describes the types of information that may be collected, why it may be used, how it may be shared and the choices available to you. Please read this policy together with any other notices or terms displayed on the website.

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Information we may collect

To operate an online casino website, provide account services and meet security and legal requirements, we may collect information about you, your account and your use of the website. The information collected depends on the services you use, the transactions you make, the communications you send and the checks that may be required during your relationship with us.

In this review

Information we may collect How we use and share information Cookies, security and retention Your privacy rights and how to contact us

Types of information

Account details, such as your name, date of birth, username, password, contact information, preferences and other details you provide when registering, using or updating an account.
Identity and verification information, including information from identity documents, proof of address, account ownership checks or other supporting documents where verification is required.
Payment and transaction records, such as deposits, withdrawals, gaming activity, payment method details, transaction references, account balances and information needed to investigate payment or account issues.
Communications and support information, including enquiries, messages, complaints, feedback, requests and records of interactions with customer support.
Device and technical information, including your internet protocol address, browser type, operating system, device identifiers, language settings, screen information, general location information and website activity.
Cookie and similar technology information, including login activity, session details, preferences, pages visited, referral information and data used to understand website performance.
Information connected with responsible gambling, account restrictions, safer gambling requests or other choices you make when using available account tools.
Information supplied by service providers or other authorised sources where it is reasonably needed for identity checks, payment processing, fraud prevention, security or account administration.

You should provide information that is accurate, current and complete when requested. If you do not provide information needed to create or operate an account, process a transaction, complete verification, provide support or meet a legal obligation, some services may be unavailable, delayed or unable to operate as intended. You should also tell us if important account information changes so that records can be kept accurate.

How we use and share information

Personal information may be used for purposes connected with providing, maintaining, securing and improving the website and its services. We aim to use information only where there is a relevant service, operational, security, business or legal reason. The same information may be used for more than one purpose where those purposes are connected.

Creating, verifying, maintaining and administering your account.
Processing deposits, withdrawals, payments, refunds and other account transactions.
Providing customer support, responding to questions and managing complaints or disputes.
Completing identity, age, account ownership and other verification checks.
Detecting, preventing and investigating fraud, payment abuse, account misuse, security incidents, collusion, cheating and other prohibited or unlawful activity.
Meeting applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
Managing operational and financial risks and enforcing the website terms, policies and account rules.
Protecting the rights, property, security and safety of players, the website, service providers and other relevant people.
Sending service communications, including account notices, transaction updates, security messages and changes to important policies or terms.
Sending marketing communications where permitted and where you have provided, or otherwise have, a valid basis for receiving them.
Monitoring, analysing and improving website performance, user experience, systems, products, security and customer services.
Preparing aggregated or de-identified information for reporting, analysis, service planning or other legitimate operational purposes.

When information may be shared

Information may be shared where this is reasonably needed to provide the services or carry out the purposes described in this policy. Recipients may include payment providers, identity and verification providers, technology and hosting providers, fraud prevention services, customer support providers, analytics providers, professional advisers and other suppliers that assist with website operations. These recipients may have their own privacy responsibilities and should handle information for relevant service, security or legal purposes.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect the security of the website or its users, to investigate suspected wrongdoing, to manage a dispute or in connection with a business transfer, restructuring or change in service arrangements. We do not provide personal information to unrelated parties simply because they request it.

Some service providers may process information in locations outside Australia. Where information is handled by another provider or in another location, reasonable steps may be taken to support appropriate security and privacy protections. The way information is handled may also be affected by the provider’s own terms, systems and legal responsibilities.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, improve security, understand website use and help improve the service. Cookies may allow the website to recognise a browser or device during a visit, maintain a login session, remember selected settings or measure how pages and features are used.

Some cookies may be placed or supported by service providers that assist with analytics, payments, security, advertising or other website functions. The information collected through these technologies may be combined with other technical information for the purposes described in this policy. You can manage or restrict cookies through your browser settings. Depending on your browser and the type of cookie, you may be able to block cookies, delete stored cookies or receive a notice before a cookie is placed.

If you disable or restrict certain cookies, some website functions may not work correctly. This may affect login, account features, preferences, security functions or other parts of the service. Browser settings can usually be changed at any time, but changing those settings does not necessarily delete information that was collected before the change.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, staff or supplier permissions, monitoring, secure storage, encryption or secure transmission methods where appropriate. Access to information may be limited to people and providers who need it for an authorised purpose.

No website, online account or electronic transmission can be guaranteed to be completely secure. You should protect your password and other account credentials, use a secure device, avoid sharing login details and notify support if you believe your account or personal information has been accessed without permission. We may take reasonable steps to investigate and respond to suspected security incidents.

Retention of information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, transaction records, customer support, dispute handling, security, fraud prevention, service improvement and compliance. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made.

Retention periods may vary depending on the type of information, why it was collected, whether an account or dispute remains active and whether records are needed for security or legal purposes. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, security considerations, legal requirements, the rights of other people or the need to keep certain records.

Requests you can make

Access: ask for information about the personal information we hold about you and, where appropriate, request a copy of that information.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
Withdrawal of marketing consent: withdraw your consent to marketing communications at any time. You may use an unsubscribe option in a marketing message, update available communication preferences or contact us directly.
Information about handling: ask reasonable questions about how your personal information is collected, used or shared.

To exercise your data rights, ask a privacy question or make a data request, contact support@spingranny-casino.best. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to verify your identity before responding, helping to prevent unauthorised access to personal information.

We will review requests and respond within a reasonable period, subject to applicable requirements and the complexity of the request. If we cannot fulfil a request in full, we will generally explain the relevant reason where permitted. If you ask for correction, we may check the requested change before updating account records. If you ask for deletion, the request may be limited where information must be retained or where deleting it would affect security, dispute handling, transactions or other legitimate requirements.

Withdrawing marketing consent will not normally affect essential service messages, such as security notices, transaction updates, account communications, verification requests or changes to important terms. Marketing preferences may take a short time to apply if a message has already been scheduled or is being processed.

Children and account information

The services are intended for eligible adults. We do not knowingly seek to collect personal information from people who are not eligible to use online gambling services. If you believe information has been provided by an ineligible person, contact support using the privacy email above so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated when our services, technology, information practices or applicable requirements change. The updated version will be made available on the website, with a revision date or other notice where appropriate. We encourage you to review this page periodically so you understand how information may be handled. Continuing to use the website after an update may indicate that you have read the revised policy, except where a separate form of consent is required.